I am Fred Holtz, your online Live Support Representative.įred H.: I am glad to help you. I’d like to cancel my account.Ĭhat InformationPlease wait while I transfer the chat to the best suited site operator.Ĭhat InformationYou are now chatting with ‘Fred H.’įred H.: Hello, Justin. Thank you for your patience.Ĭhat InformationYou are now chatting with ‘Adam H.’Īdam H.: Welcome to the Sales Team! I am Adam, your Online Sales Representative. You are currently number 1 of 1 in the queue.
Who knows if I need another record to corroborate a billing dispute?Ĭhat InformationPlease wait for a site operator to respond. Seeing that others here have been billed since cancelling their account I am posting my cancellation confirmation here.
Avoid them however you can and never let them have any of your financial or personal data! This is in addition to the fact that when I did use the FAX service, it was pretty poor and took multiple attempts to send even the most basic FAX or get a reciept.Į-Fax is a company of thieves. Like others, I eventually had to get my bank to block E-Fax from making any charges against my card. In my case, it got so ridiculous that they claimed they didn’t understand such basic statements as “cancel my account immediately!” and “Cancel my account today!”. When you go to cancel, the customer support also play a ton of word games. I viewed that as worthless since the previous verbal cancellations were meaningless. When I stated I would take it up with my bank, Chris threatened to place negative commentary on my credit report.Įven after a fair amount of annoyance, I was only able to get a verbal confirmation that my account was cancelled. In my case, when I got to the supervisor, Chris, I was told that “It’s against our policy to get refunds” (even when charged for a cancelled service). The refuse to recognize when you cancel and keep charging you. So, if you too wish to cancel your efax account, here is the number: 1-32. We know, because lots of people are asking “how do I cancel my eFax account”. Now, it turns out that lots of people want to cancel their eFax account as a result of this price increase. And it was good.Īnd, amazingly enough, about an hour later, we even got a confirmation of the cancellation. And we called that number, and we cancelled my eFax account. With, yes, a real live person at the other end. But it simply reloaded the blank chat page every time we tried to initiate a chat.īut, in the end, after poking around at that second, non-working chat link, we found a phone number. Now, to be fair, maybe it was because we were using Safari that it didn’t work. So we went to the link, which didn’t work. (Yeesh, and silly us, here we’d thought we’d contacted customer support when I initiated the live chat.) For this matter you would have to contact our Customer support department. TIP: Isn’t there just a way to do it without going into another chat with someone? Can’t I just go to a particular link and cancel my account?ĮFax Servtron: I sincerely apologize for the inconvenience caused. Please use the following webpage to get Chat support for cancellation. We have a special support team to assist you with the cancellation process. EFax Servtron: I am sorry to hear that you wish to leave us.
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